Refund policy

Our 30-day return policy allows you to request a return within 30 days of receiving your item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at supporto@musiczoneshop.it. Returns must be sent to the following address: Music Zone, Via Milano, 19 - 92026 - Favara Agrigento.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return questions, you can contact us at any time at supporto@musiczoneshop.it.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at supporto@musiczoneshop.it.

If the Customer is a "Consumer" as defined by Article 3 of the Italian Consumer Code, they are entitled to the rights under Article 52 et seq. of the Consumer Code, as amended by Legislative Decree no. 21 of 21/02/2014, and therefore the right to withdraw from the Purchase Agreement (hereinafter "Right of Withdrawal") for any reason, without explanation and without any penalty, in accordance with the procedures specified below.

The Withdrawal may apply to all (Total Withdrawal) or only part (Partial Withdrawal) of the Products purchased by the Consumer, including shipping costs.

The Withdrawal period expires 14 (fourteen) calendar days from the day on which the Consumer or a third party, other than the Carrier and designated by the Consumer, acquires physical possession of the Products.

To exercise the right of Withdrawal, a notice of withdrawal must be sent and received before the expiration of the Withdrawal Period, as indicated above, via certified email (PEC) to:
music.zone@pec.it

The Withdrawal Notice must specify the intention to withdraw from the Purchase and the Product(s) for which the right of Withdrawal is being exercised.

The Product(s) must be returned within 14 (fourteen) calendar days from the date on which the Consumer communicated their decision to withdraw in accordance with Art. 52 of the aforementioned Consumer Code. This deadline is met if the Consumer sends back or returns the Product(s) subject to Withdrawal before the 14-day period expires.

The goods must be returned intact, in their original packaging, complete in all their parts (including packaging and any attached documentation and accessories: manuals, cables, etc.) and complete with the attached tax documentation. The consumer will remain responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods, as well as any cosmetic damage.

The goods must be shipped back to Music Zone (email: supporto@musiczoneshop.it). The direct costs (shipping fees) for returning the products are borne by the CUSTOMER.

As provided for by Art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, Music Zone may withhold the refund until it has received the goods back or until the CUSTOMER has supplied evidence of having sent back the goods to Music Zone.

In accordance with the Consumer Code, this applies exclusively to users who are considered "consumers" and does not apply to "professionals" or B2B sales.

Music Zone will process the refund using the same means of payment chosen by the CUSTOMER at the time of purchase. Payment will be made within 14 (fourteen) calendar days from the date on which the product arrives at our headquarters.

I PURCHASED VIA CREDIT CARD/PAYPAL, HOW WILL THE REFUND BE ISSUED?
The refund can be issued in two ways:

I PURCHASED VIA "CARTA DEL DOCENTE" (TEACHER'S CARD), HOW WILL THE REFUND BE ISSUED?
The refund will be issued via a voucher, as the amount is non-refundable under ministerial regulations. The voucher is valid for one year from the date of issue.

I PURCHASED VIA CASH ON DELIVERY (CONTRASSEGNO), HOW WILL THE REFUND BE ISSUED?
The refund can be issued in two ways:

I PURCHASED VIA FINANCING, HOW WILL THE REFUND BE ISSUED?
It can be issued in two ways:

I PURCHASED VIA SCALAPAY, HOW WILL THE REFUND BE ISSUED?
It can be issued in two ways:

I PURCHASED VIA KLARNA, HOW WILL THE REFUND BE ISSUED?
It can be issued in two ways: