Legal notice

If you experience problems with products or services purchased online, you can use the platform provided by the European Commission to submit a complaint and find a solution through an independent dispute resolution body. [1]
Consumer protection legislation in the EU ensures that everyone has the right to be treated fairly when purchasing goods and services online or offline. [1]
European legislation guarantees consumers:
  • fair treatment
  • products that meet acceptable standards
  • the right to redress in case of problems
Before submitting a complaint to a trader, it can be useful to learn more about your rights, so you know the rights and remedies that apply to your situation. [1, 2]
Many organizations across the EU can provide useful information on consumer rights. If you have a problem related to purchasing products or services from a trader based in another EU country, you can contact your European Consumer Centre (ECC) free of charge. [1, 2]
EUROPEAN CONSUMER CENTRES CAN:
  • provide advice on your consumer rights
  • help you resolve a dispute with a trader based in another EU country, Iceland, or Norway, without going to court
  • advise you to contact another organization if they cannot help you [1, 2, 3]